Have Your Say.co.nz

Purchased dining table Saturday before easter and paid cash, hubby called and collected the table thursday before easter.  Unfortunately upon unpacking at home found a large scratch mark on table top.  So I phoned sales assistant first thing Saturday morning due to easter Friday, stated we still had a trailor(borrowed from hubbys work) at home and we could return the table for a replacement, we needed the table for a large family get together over easter.  However the sales assistant said nothing could be done until Tuesday when the person in charge of returns would phone.  Frustrated but having no choice waited until tuesday, I received no call on Tuesday so eventually phoned 4pm Tuesday afternoon to speak with sales assistant.  I was told that they were so busy due to Easter, and I would get a call eventually.  I finally received  a phone call 10pm Wednesday morning from Glen stating there was a replacement table and the scratched table would be picked up and returned and the replacement table delivered.  They would phone that day before delivery.  I waited for the rest of the day and no call, eventually at 4pm that same day I received another phone call from Glen stating there was a replacement table at the warehouse. Confused! (I knew this he had already told me that day,,,I told him I was still waiting for it be delivered.  This is where he became rather rude and said that I was getting good service considering it had been Easter.  He couldn't confirm when delivery would be and when I asked to speak to a person in charge he told me he was the person in charge to speak to.  I told him  I was unhappy with confusing service.  I later phoned to speak with the Manager of the funrniture department a woman called Carla, when I tried to explain my frustration she became really rude said I was getting great service considering it had been Easter.  She didn't even ask my name, what I had purchased or when and wouldn't even listen to my complaint.(This table had been bought, paid for and picked up before Easter) She actually hung the phone up on me when I became annoyed and frustrated with her when she wouldn't even stop to listen . I had been waiting all day for what I was lead to beleive would lead to be a dlivery and pick up that day. She couldn't tell me when I could expect delivery and pick up.  Surely a simple phone call to the warehouse could have answered my query. I am really shocked with the way these so called employees spoke to me, and if this is the way the Manager of the furniture department deals with customer complaints I most certainly will never be returning to Harvey Normans to shop again.